SPEAK-Up Program
Be an active partner in your healthcare. The Speak Up program empowers you to ask questions, voice concerns, and stay informed.
About the Speak Up Campaign
The Speak Up campaign was launched by The Joint Commission to encourage patients to become active, involved, and informed participants in their healthcare. At MISH Hospital, we wholeheartedly support this initiative because we know that patients who are engaged in their care experience better outcomes and greater satisfaction.
The program's name is an acronym that provides a simple framework for patient engagement:
S — Speak up if you have questions or concerns. If you still do not understand, ask again. It is your body and you have a right to know.
P — Pay attention to the care you are receiving. Always make sure you are getting the right treatments and medicines from the right healthcare professionals.
E — Educate yourself about your illness. Learn about the medical tests you receive and your treatment plan.
A — Ask a trusted family member or friend to be your advocate and support person.
K — Know what medicines you take and why you take them. Medicine errors are the most common healthcare mistakes.
U — Use a hospital, clinic, surgery center, or other healthcare facility that has been carefully evaluated.
P — Participate in all decisions about your treatment. You are the center of the healthcare team.
Speak Up Topics
Explore these important patient safety topics covered by the Speak Up program.
- Telehealth Visit — How to make the most of your virtual healthcare appointments
- Prevent Serious Illness — Steps to protect yourself from serious illness
- Mental Health — Advocating for your mental health and well-being
- Vaccinations — Understanding the importance of vaccinations
- Against Discrimination — Know your right to care free from discrimination
- Your Rights — Understanding your rights as a patient
- Safe Surgery — Preparing for a safe surgical experience
- Avoid a Return Trip to the Hospital — Steps to prevent readmission
- Antibiotics — Know when antibiotics are and aren't needed
- Prevent Infection — How to help prevent healthcare-associated infections
- Prevent Falls — Steps to reduce your risk of falling
- About Your Care — Be active in decisions about your treatment
Watch Speak Up Videos
Visit our Patient Safety Education page to watch the full library of Speak Up videos from The Joint Commission.
Our Commitment to Patient Engagement
MISH Hospital integrates the Speak Up principles into every patient interaction. From pre-admission through discharge, our care teams encourage open communication, provide clear and understandable instructions, and welcome questions at every stage. We display Speak Up materials throughout our facility and incorporate the program's principles into our staff training to ensure a culture where patients always feel empowered to participate in their care.
If you have questions, concerns, or feedback about your experience at MISH Hospital, please do not hesitate to contact us at (913) 322-7408. Your voice matters to us.